Dear Patients,

Welcome to our hospital. All our staff are committed to providing you with efficient and compassionate medical care. To enhance your experience, the Outpatient Department offers the following convenience services:

1. Consultation services available at all Information Desks, Triage Stations, and the One-Stop Service Center;

2. Wheelchair assistance for patients with mobility challenges (wheelchairs available at the Patient Service Center and first-floor lobby, with complimentary use at the One-Stop Service Center);

3. Consultation assistance for visually impaired patients without companions (guides available at Information Desks on every floor);

4. Provision of health education and consultation materials available at all Information Desks and Triage Stations;

5. Complimentary potable water and hot water available on every floor via drinking water stations;

6. Test reports mailing services for non-local patients (available at Laboratory Department Window 12);

7. Medical record mailing services for non-local patients (available at the Patient Service Center’s medical record copying counter);

8. Multi-channel appointment registration available via WeChat Official Account, self-service kiosks, telephone, on-site, or online platforms

9. Complimentary stationery, reading glasses, and disposable cups provided for patient convenience;

10. A dedicated Lost & Found service is available at the One-Stop Service Center in the outpatient lobby;

11. Transparent fee display boards are posted on every outpatient floor;

12. Medication sorting counters are located in front of the Chinese and Western pharmacies for your convenience;

13. Self-service machines distributed throughout the outpatient area support functions such as appointment registration, same-day registration, self-service payment, fee inquiry, and printing of test reports;

14. A self-service printer is installed in the radiology hall on the B1 level; simply scan the barcode of the radiological examination item to print the report and film, with the WeChat account tracking the progress of radiological results;

15. Self-service vending machines offering shopping bags, bottled water, milk, tissues, etc. , are available in the outpatient first-floor lobby and third-floor area;

16. Our hospital’s “CMUFAH” Wechat account offers functions including appointment registration, intelligent consultation, report inquiry, self-service payment, hospital navigation, physical examination reservations;

17. Shared power banks are provided on every outpatient floor and in the Emergency Department;

18. Self-service photocopiers are available on the first and fourth floors of the outpatient area to facilitate document copying and printing.

 Outpatient Department